Note: The job is a remote job and is open to candidates in USA. Input 1 is hiring an Account Support Specialist to manage account adjustment requests and inquiries from insureds, brokers, and internal teams. The role processes billing adjustments, payment exceptions, audits, and customer communications.

Responsibilities

• Process account adjustments in the Premium Billing System (PBS) with accuracy
• Validate the accuracy of new account entries
• Conduct daily internal audits to ensure timely and accurate funding and refunds
• Handle returned checks, chargebacks, and payment exceptions
• Answer calls and process emails during peak times to maintain customer service standards

Skills

• High school diploma
• 0-3 years of related experience
• Strong attention to detail
• Excellent communication
• Proficiency with relevant software
• College degree
• Insurance or insurance financing experience

Benefits

• Full-time, remote employee position

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