Note: The job is a remote job and is open to candidates in USA. Axon is hiring a Technical Program Manager to lead complex enterprise SaaS deployments that help customers manage information effectively. The role aligns technical solutions with customer needs, coordinates cross-functional delivery, and supports customer adoption of Axon solutions.

Responsibilities

• Lead complex, enterprise SaaS product deployments, ensuring milestones are met and deliverables align with customer expectations and revenue recognition guidelines
• Manage multiple medium to large-sized projects with a focus on timelines, scope, and budget control
• Collaborate with product and engineering teams to define program requirements, ensuring compliance with national and state standards
• Engage with customer, sales, product, and software services leaders to define project vision, scope, and delivery timelines
• Support program planning activities through effective work estimation processes
• Oversee program-level change management activities, working closely with client partners and internal stakeholders
• Develop comprehensive documentation to support customer acceptance and revenue recognition
• Act as the primary facilitator for project team members and stakeholders, ensuring effective communication and coordination across teams
• Identify project risks, develop mitigation strategies, and proactively address potential issues to ensure successful outcomes
• Deliver foundational training to customers both remotely and in person, supporting adoption of Axon solutions
• Mentor junior project managers and support the recruitment process to strengthen the program management team

Skills

• Bachelor's Degree in Business, Information Systems, Technical Engineering or equivalent experience
• 5+ years of experience leading complex programs in a SaaS environment with demonstrated success in technical program management
• Proven experience delivering large-scale enterprise software deployments, infrastructure programs, or mission-critical application rollouts
• Strong proficiency in technical project management tools to track, manage, and deliver on objectives
• Ability to manage multiple simultaneous projects while driving alignment among diverse stakeholders
• Expertise in guiding internal and client teams through ambiguity, ensuring clarity, alignment, and execution on shared goals
• Exceptional communication, organization, and interpersonal skills, with a strong ability to distill technical concepts for varied audiences
• Experience identifying process improvements to enhance project delivery outcomes and increase customer satisfaction
• PMP certification is highly preferred

Benefits

• 401k with employer match (benefits may vary depending on the nature of your employment and the location where you work)
• Discretionary paid time off (benefits may vary depending on the nature of your employment and the location where you work)
• Paid parental leave for all (benefits may vary depending on the nature of your employment and the location where you work)
• Medical, Dental, Vision plans (benefits may vary depending on the nature of your employment and the location where you work)
• Fitness Programs (benefits may vary depending on the nature of your employment and the location where you work)
• Emotional & Mental Wellness support (benefits may vary depending on the nature of your employment and the location where you work)
• Learning & Development programs (benefits may vary depending on the nature of your employment and the location where you work)
• Snacks in our offices (benefits may vary depending on the nature of your employment and the location where you work)

Company Overview

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