Note: The job is a remote job and is open to candidates in USA. Software Guidance & Assistance, Inc. is a technology and resource solutions provider offering IT consulting and staffing services. The AI Application Engineer will design, test, optimize, and support AI-powered agent experiences across customer and internal business workflows, focusing on prompt engineering, agent orchestration, quality assurance, evaluation frameworks, and AI observability. The role will collaborate with technical and business stakeholders to improve agent reliability, accuracy, and user experience.

Responsibilities

• Design, develop, and iterate on AI agent logic for business use cases
• Create, test, and optimize prompts, system instructions, tools, and workflows to improve agent performance
• Conduct prompt experiments and A/B testing to measure effectiveness
• Analyze agent responses and refine prompting strategies for accuracy, consistency, groundedness, and user satisfaction
• Document prompt patterns, reasoning frameworks, reusable templates, and agent design decisions
• Collaborate with engineering teams to deploy prompt and agent updates through established SDLC processes
• Design and execute comprehensive test plans covering AI agents, web applications, APIs, and backend services
• Develop evaluation frameworks and scoring methodologies for AI output quality
• Create test cases covering: Accuracy, Hallucination detection, Safety, Tone and style adherence, Instruction following, Context retention, Response consistency
• Perform regression testing for prompt and model changes
• Track, prioritize, validate, and retest defects using Azure DevOps
• Utilize Arize or similar observability platforms to monitor model and agent performance
• Analyze user interactions and evaluation results to identify trends and improvement opportunities
• Develop quality metrics and dashboards for: Accuracy, Relevance, Latency, User satisfaction, Defect rates, Prompt performance
• Investigate production issues and recommend prompt, workflow, or architectural improvements
• Support integration of AI capabilities into enterprise applications and workflows
• Collaborate with developers to validate API integrations, retrieval pipelines, and agent workflows
• Assist in CI/CD deployment and release validation activities using Azure DevOps
• Create and maintain automated testing assets where appropriate
• Maintain documentation for prompts, evaluation methodologies, testing procedures, and agent configurations
• Participate in sprint planning, backlog refinement, and Agile ceremonies
• Communicate findings and recommendations to technical and non-technical stakeholders
• Share best practices and lessons learned across the team

Skills

• Bachelor's degree in Computer Science, Engineering, Information Systems, or related field
• 5-10 years of experience in software engineering, QA engineering, automation testing, business systems analysis, or related technical roles
• 1+ years of hands-on experience with Generative AI, LLMs, prompt engineering, or conversational AI solutions
• Experience working with Azure DevOps or similar Agile delivery platforms
• Experience designing and executing structured test plans
• Strong analytical and troubleshooting skills
• Experience working with APIs and JSON data structures
• Excellent written and verbal communication skills
• Prompt Engineering
• Agent Design
• AI Evaluation Frameworks
• RAG Concepts
• LLM Testing
• AI Quality Assurance
• AI Observability
• Prompt Optimization
• Arize AI
• Azure DevOps
• Azure OpenAI
• Git
• Postman
• Python
• SQL
• REST APIs
• JSON
• Test Automation Frameworks
• Experience with Arize AI or comparable AI observability tools
• Experience with Azure OpenAI, OpenAI, Anthropic, Gemini, or other LLM platforms
• Knowledge of Retrieval-Augmented Generation (RAG) architectures
• Experience evaluating AI systems using human and automated scoring methods
• Familiarity with vector databases and semantic search
• Experience creating automated test frameworks
• Understanding of responsible AI principles and AI governance
• Experience with Python, SQL, JavaScript, or C#
• Knowledge of prompt versioning and experimentation practices
• Jira (optional)
• Power BI (optional)

Benefits

• This role will be remote.

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