Note: The job is a remote job and is open to candidates in USA. Talentoma is hiring a Clerical Associate to support routine administrative requests and keep information accurate and up to date. The role reviews and routes requests, tracks task status, communicates with requesters, and follows up on open items.

Responsibilities

• Review incoming requests from a shared queue, email inbox, and phone messages, then identify the requested administrative action and its priority
• Check submitted details for completeness, compare information across available sources, and ask the requester for clarification when key details are missing
• Enter request updates and contact details in a database such as FileMaker Pro using established naming and status conventions
• Maintain task status, due dates, and handoff notes in a project management tool such as Smartsheet so work remains visible to the appropriate team members
• Use Spreadsheets and data entry such as LibreOffice Calc to organize routine lists, sort assigned items, and prepare simple status summaries
• Refer to a pdf tool such as Foxit PDF Editor when reviewing task instructions and reference materials supplied with a request
• Communicate clear acknowledgments, routine updates, and next-step information to requesters through approved email and phone channels
• Route specialized questions, missing approvals, or conflicting instructions to the administrative team lead or the designated department contact for direction
• Follow up on open items, confirm that assigned actions have been completed, and update the request status before closing the work item
• Meet quality expectations through accurate updates, prompt turnaround, complete notes, appropriate follow-up, and careful use of established procedures

Skills

• High school diploma or equivalent
• No experience required
• Familiarity with routine administrative workflows, shared request queues, status tracking, and professional workplace practices
• Ability to use a database such as FileMaker Pro, a project management tool such as Smartsheet, and Spreadsheets and data entry such as LibreOffice Calc
• Comfort using a pdf tool such as Foxit PDF Editor to review instructions and reference materials
• Clear written and verbal communication for responding to requesters, asking focused questions, and providing concise updates
• Ability to review details carefully, follow step-by-step instructions, and maintain consistent status information across assigned work
• Authorization to work in the United States
• Related experience preferred

Benefits

• Fully remote work from home in Georgia, United States.
• Structured onboarding and training on FileMaker Pro, Smartsheet, LibreOffice Calc, and Foxit PDF Editor.
• Regular check-ins with the administrative team lead to discuss priorities, questions, and work progress.
• Skill building in request coordination, task tracking, professional correspondence, and administrative workflow support.
• Health coverage
• Paid leave
• Maternity leave
• Bonus opportunities
• Stipends

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