Note: The job is a remote job and is open to candidates in USA. MCI is hiring an entry-level Dispatch Customer Service Representative to provide inbound customer support, help desk assistance, technical troubleshooting, and back-office processing. The role also involves coordinating with vendors and partners through outbound calls to support dispatch operations and smooth service delivery.

Responsibilities

• Answer inbound calls and place outbound calls in a courteous, professional manner
• Listen to customers, understand their needs, and provide effective resolutions
• Coordinate with vendors and partners to manage dispatch operations
• Accurately document customer claims and update internal systems
• Follow all policies, scripts, and procedures to ensure compliance and consistency
• Use training and knowledge resources to provide accurate, timely support
• Handle sensitive information with confidentiality
• Escalate complex issues to supervisors or managers as needed
• Troubleshoot, problem-solve, and ensure first-call resolution whenever possible
• Attend training sessions and stay up to date on program updates and processes
• Meet all attendance, reliability, and scheduling requirements

Skills

• Must be 18+ years old with a high school diploma or equivalent
• Strong English communication skills (oral and written)
• Computer proficiency: data entry, Windows PC navigation, and ability to learn new systems
• Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Typing speed of 20+ WPM with accuracy
• Excellent organization, troubleshooting, and conflict resolution skills
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multi-task, self-manage, and stay focused in a fast-paced environment
• Strong team player with positive interpersonal skills
• Must be authorized to work in the country where the job is based
• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
• State or federal work experience

Benefits

• Remote work-at-home
• Paid Time Off: Earn PTO and paid holidays
• Daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars
• Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment
• All employees have access to MEC medical plans after just 30 days
• Benefit options vary by location
• Retirement savings programs, where available
• Short-term disability coverage
• Life insurance options
• Accident and critical illness insurance
• Significant advancement opportunities, with a focus on internal promotions
• Paid training
• Team-oriented culture that fosters collaboration and engagement
• Casual dress code

Company Overview