Note: The job is a remote job and is open to candidates in USA. Railbookers Group is hiring a Key Account Manager to manage and grow relationships with its most important agency clients. The role focuses on account strategy, revenue growth, performance analysis, client communication, business development, training, and collaboration with internal teams.

Responsibilities

• Serve as the primary point of contact for key accounts, ensuring their needs are met and expectations exceeded
• Develop strong collaborative relationships with assigned Agency partners at all levels: head office, agency owners and travel advisors
• Work closely with marketing department to negotiate co-op budgets and develop marketing plans with select Key Account partners
• Develop and implement account strategies to maximize revenue and strengthen client relationships
• Work on problems of diverse scope, analyzing situations and data to resolve a wide range of issues in creative ways
• Balance competing goals and commitments effectively
• Monitor account performance and analyze sales metrics to identify opportunities for growth
• Prepare and present reports on account performance and growth strategies to senior management
• Actively seek feedback and opportunities for improvement, conducting retrospectives to diagnose and recommend enhancements
• Conduct regular business reviews with key clients to assess satisfaction and address any concerns
• Stay informed about industry trends and competitor activities to provide insights to clients
• Build productive and stable working relationships with internal functional teams and relevant cross-functional teams
• Identify and pursue new business opportunities within existing accounts
• Collaborate with cross-functional teams to deliver customized solutions and services that meet client needs
• Conduct online and in-person training presentations for travel agents as well as consumer webinars as needed
• Develop and execute joint consumer presentations and virtual travel talks to support the Key Accounts
• Participate in virtual and in-person travel partner conferences, trade shows, and travel agent training events
• Foster a culture of collaboration and communication within the sales team
• Mentor, and help coach and train US-based Business Development team members as assigned
• Model the RBG Values and Ways of Working, leading by example for more junior team members

Skills

• Minimum 7+ years of experience in account management or sales, preferably in the travel or tourism industry
• Bachelor's degree in Business Administration, Sales, or a related field
• Proven track record of managing key accounts and driving revenue growth
• Strong interpersonal and communication skills, both verbal and written, with the ability to build relationships at all levels
• Excellent analytical and problem-solving skills, with a focus on data-driven decision-making
• Strong negotiation skills and the ability to influence stakeholders
• Experience with CRM systems and account management tools
• Working knowledge of Microsoft Outlook, Word, and Excel or similar
• The USA Key Account Manager will work with minimal instruction for day-to-day tasks, potentially requiring guidance for complex or new assignments
• This role demands the ability to work independently, demonstrating proactive self-motivation and good judgment to obtain successful solutions
• The ideal candidate will be passionate about customer success and relationship building, with the capacity to drive key account management strategies that align with Railbookers Group's objectives
• Must be located in the USA in one of the states we employ in
• Candidates must be permanently located and authorized to work in one of the following U.S. states:
• USA: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin

Benefits

• Work from Home
• Generous PTO Package
• Bonus and Incentive Plans
• Medical, Dental, and Vision Insurance
• Employer sponsored Life and AD&D Insurance
• Voluntary Life and AD&D Insurance
• Voluntary Short-term/Long Term disability Plan
• EAP - Employee Assistance Program
• 401 (k) with Employer-Match
• Work Away from Primary Location
• Familiarization Trips (Get paid to experience our vacations!)
• Employee and Family/Friend Travel Discounts
• Corporate Discounts through Working Advantage
• Employee Referral Bonus Program
• Cross-Departmental and Advanced Training Opportunities
• Anniversary, Birthday, and Recognition Perks
• Years of Service Awards
• Annual Reimbursements for Home Office (office expenses, phone, internet)

Company Overview