About the Role

We are seeking a highly organized, reliable, and detail-oriented Remote Phone Scheduler to coordinate service appointments for a nationwide network of field technicians. In this high-volume role, you will multi-task across live incoming calls, digital dispatch calendars, and internal communication channels while delivering prompt, professional service to customers and technicians alike. Job Title: Remote Phone Scheduler Location: Remote (Work From Home) Compensation: $15.00 / hour Schedule: Full-Time, 40 hours/week (8-hour fixed shift assigned between 7:30 AM – 5:30 PM Central Time)

Key Responsibilities

Answer high-volume inbound phone calls and process scheduling requests cheerfully and efficiently Communicate appointment confirmations, pre-installation instructions, and updates to customers nationwide Coordinate directly with field technicians across multiple time zones by evaluating live calendar availability Multi-task across concurrent systems (phone queues, chat, and documentation) to resolve scheduling conflicts in real time Notate appointment adjustments, scope changes, and dispatch records accurately and immediately Collaborate with team schedulers and quality control agents on daily problem-solving