Note: The job is a remote job and is open to candidates in USA. Wonderly is hiring a Sales Operations Manager to run the day-to-day operations of its inside sales team, which qualifies leads and books onsite appointments for contractor customers. The role is responsible for staffing, hiring, onboarding, coaching, performance management, tracking team metrics, and improving documented processes.

Responsibilities

• Managing the team: schedules, coverage, weekend rotation, attendance
• Hiring and onboarding new reps, and getting them productive fast
• Listening to calls and coaching reps on what to fix
• Tracking the numbers that matter (speed to lead, contact rate, booking rate, show rate) and acting when they slip
• Handling performance issues directly, including the hard conversations
• Keeping the process documented so the team doesn’t depend on any one person
• Flagging what’s broken in the process so we can fix it, not just work around it

Skills

• You've managed a team and been responsible for its numbers
• You can listen to a call and know exactly what the rep should have done differently
• You can have a hard conversation, say what needs to be said, and move on
• You notice when something's slipping before it shows up in the numbers
• You're organized, and you keep the team organized without being told twice
• You're comfortable with ambiguity and fast changes
• Running an inside sales or appointment-setting team
• Team lead or sales floor manager who coached reps every day
• Sales ops or support ops at a fast-growing company where you managed people, not just dashboards
• Home services or remodeling companies where you ran the team that booked in-home appointments
• Managers who have never sold or booked on the phone themselves
• Ops or reporting roles with no people to manage
• Account management or customer success with no team of your own

Benefits

• Equity
• Remote (US & Canada)

Company Overview