Note: The job is a remote job and is open to candidates in USA. Salt Lake City Corporation is seeking a Salesforce Administrator to support enterprise-scale Salesforce implementations used for public-facing websites, digital communications, and City services. The role manages Salesforce users, data, maintenance, documentation, integrations, and communications about platform changes, with a focus on Experience Cloud, Marketing Cloud, and user experience.

Responsibilities

• Manage all aspects of user and license management including roles, profiles, permission sets, public groups, queues, OWD, and sharing rules
• Own the communication of any platform changes to end users and stakeholders
• Data management to improve Salesforce data quality, implementing rules and automation as needed, duplicate entry cleansing, data loading
• Proactive system maintenance including Security Reviews, Health Check, and Optimizer
• Create and maintain technical documentation
• Research upcoming release notes for potential impacts to the SLC implementation and identify opportunities to improve
• Maintain current knowledge of Salesforce best practices
• Support integration with social media for social-to-case customer care
• May be responsible for synchronizing data between Marketing Cloud and Service Cloud using Marketing Cloud Connect including, but not limited to, filtered data extensions for Email Studio and Journey Builder, mailing list subscriber form(s), and related fields in both Service Cloud and Marketing Cloud
• Maintain custom preference center (currently uses Cloud Pages)
• Proactively seek out and participate in opportunities for professional growth and development
• Other duties as assigned

Skills

• Mastery of Salesforce platform capabilities, custom objects/apps, Experience Cloud, all process automation tools, Software as a Service (SaaS) and Platform as a Service (PaaS) as compared to traditional approaches to software development, Salesforce security model, Standard Objects, and core data model
• Effective teamwork, conflict resolution, prioritization, and delivering value to customers
• Adherence to Salesforce Development Lifecycle best practices
• Rigorous application of unit testing, quality assurance testing, end to end testing, and user acceptance testing
• Certified Salesforce Advanced Administrator AND six (6) years of experience as a Salesforce Administrator with recent hands-on experience with Service Cloud
• Demonstrated English verbal and written communication skills to communicate with both internal team members and external business stakeholders
• Additional Salesforce certifications
• Experience with Agile Scrum methodologies, Organizational Change Management, Universal Design
• Expertise in Marketing Cloud
• Experience in four (4) or more Salesforce orgs

Benefits

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

Company Overview