Note: The job is a remote job and is open to candidates in USA. Abbott Cancer Diagnostics is hiring a Senior Application Analyst to design, configure, support, and improve business systems and technology platforms. The role includes end-user support, workflow and system enhancements, issue resolution, and mentoring other analysts.

Responsibilities

• Lead the estimation of enhancement or support requests
• Guide workflow design, configure and test system changes, and analyze technical issues
• Liaise with business systems stakeholders and software vendor’s implementation staff, ensuring alignment of business needs with delivery of systems changes
• Develop an understanding of operational needs to set the direction for the organization's workflows; proactively identify opportunities to improve business workflow with technology improvements
• Participate in training and work with end users
• Troubleshoot problems and questions
• Provide end-user support for issues entered into tracking systems
• Review the status of projects and issues with project leadership
• Assign or delegate configuration or other activities to Application Analysts or Managed Services team members
• Act as delegate for Applications Manager for incident or problem resolution
• Provide mentorship for other peers and leadership to solve problems, even if it's outside of their normal responsibilities/scope
• Be a leader on internal process design and documentation to drive continuous improvement for the IT department or team
• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork
• Support and comply with the company’s Quality Management System policies and procedures
• Demonstrate flexibility with respect to changing end-user business needs
• Work within a cross functional team

Skills

• Apply strong problem-solving skills
• Ability and willingness to take ownership of work activities and ensure that they are done in a timely, accurate and efficient manner
• Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others
• Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders
• Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures
• Ability and willingness to learn new software applications
• Strong analytical skills, business intuition, and organizational ability
• Excellent interpersonal and communication skills, ability to operate in a cross functional and complex matrix environment
• Adaptable, open to change and able to work in ambiguous situations and respond to new information or unexpected circumstances
• Bachelor's degree in Computer Science, Management Information Systems or related field; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor's degree
• 5+ years of experience developing or configuring technology solutions, either in an application analyst or project delivery role and Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, CRM & MyChart, Patient Registration, or lab order entry
• Possession of or ability to obtain relevant Epic software application(s) certification within 8 weeks of hire
• Authorization to work in the United States without sponsorship
• Demonstrated ability to perform the Essential Duties of the position with or without accommodation
• Applicable Epic certifications with preference given to Epic Cheers, MyChart, and Care Everywhere
• Experience configuring business systems software in a life sciences, health care, or related industry
• Professional working knowledge in Health Care or Biotechnology
• Professional working knowledge with agile delivery methodologies

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