Note: The job is a remote job and is open to candidates in USA. Whatnot is hiring a Senior Backend Engineer for its Customer Experience team to build a world-class customer support platform. The role focuses on user-facing experiences, scalable internal infrastructure, and AI-powered automations that help resolve customer issues quickly and reliably.

Responsibilities

• Our team is responsible for resolving them quickly, reliably, and with high customer satisfaction
• As a member of the team, you’ll build new user-facing experiences, scale internal infrastructure, and design intelligent AI-powered automations to help us solve thousands of customer issues per hour
• You’ll lead solutions end to end
• You’ll translate ambiguous business problems into clear technical solutions and drive delivery and experimentation
• Your role will involve creative problem-solving to balance development speed, product impact, and technical excellence

Skills

• 5+ years of full-time software engineering experience in high growth startups
• Bachelor's degree in Computer Science, a related field, or equivalent work experience
• Proven track record of building end-to-end product experiences and scaling high-scale backend systems
• Own projects holistically from inception to production and beyond
• You are known for shipping high-quality products and platform level initiatives fast
• Excel at translating user needs to effective technical solutions
• Thrive in ambiguity and tackle challenging problems with creativity and autonomy
• Proactively improve the team environment and foster inclusive, supportive team culture
• Experience with Python, Elixir, and/or Postgres is a plus

Benefits

• Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary)
• Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work; company leave allowances run concurrently with country leave requirements, which take precedence

Company Overview

Company H1B Sponsorship