Note: The job is a remote job and is open to candidates in USA. Atlassian is hiring a Senior Solution Consultant focused on Cloud Platform and AI for its Advisory Services Delivery team. The role provides strategic technical guidance, helps enterprise customers solve business challenges and realize value from Atlassian products, and develops solutions and guidance aligned with customer goals.

Responsibilities

• Collaborate with your peers in Advisory Services to align on strategic outcomes that deliver exceptional service to our customers
• Partner with customers to help solve their business challenges and achieve their internal goals through Atlassian products, practices, and solutions
• Identify and promote opportunities for service and product expansion within a client’s organization
• Cultivate deep industry and solution expertise, staying up-to-date with evolving best practices that support different types of teams
• Create technical solution content and prescriptive guidance to support customer goals and outcomes in one or more Atlassian solution areas
• Partner with non-customer-facing teams across Atlassian to advocate for customer needs and innovative solutions that address their business drivers
• Spend up to 30% of your time traveling domestically, and in some cases internationally, for both internal and customer-facing events

Skills

• 6-8 years of experience within SaaS companies
• 5+ years of experience in customer-facing roles where you've engaged with and influenced customer stakeholders that range from technical administrators to executive leadership
• Demonstrated expertise in our Cloud Platform, including:
• Experience administering Atlassian Cloud ecosystems including applications like Guard, Jira Software, Jira Service Management, Confluence, Focus, Rovo, etc
• Background in SaaS based-architectures, integration methods, and associated security considerations
• Experience performing Atlassian's Cloud migration process at varying customer scales, and expertise in associated migration utilities, and hybrid SaaS and on-premise deployment models
• Demonstrated expertise in Artificial Intelligence, including
• Familiarity with Atlassian's Rovo platform, and ways in which Agents are implemented and deployed
• Background in large language models (LLMs) for generative content, prompt engineering, and chat-mediated interactions
• Proven ability to design proof-of-concept solutions to address common business challenges for Enterprise customers
• You're fluent in English
• A second language such as Spanish, French, or Portuguese for business communication
• Comfortable coaching best practices and tailoring curated guidance for stakeholders to facilitate those practices
• Experienced working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experienced working with large customers in a consulting or technical expert capacity

Benefits

• Remote or office work, in any country where Atlassian has a legal entity, assuming eligible working rights and time zone overlap with your team
• Ample time off
• An annual education budget
• Paid volunteer days

Company Overview

Company H1B Sponsorship