Note: The job is a remote job and is open to candidates in USA. Navitus Health Solutions is hiring a Senior Account Manager to lead projects and operational ownership for complex, strategic client accounts. The role executes client strategies and plan designs, advises clients on opportunities for improvement, and represents customer needs across the organization.

Responsibilities

• Develops and maintains a trusted advisor relationship with existing customers and stakeholders to enhance customer experience and retention
• Supports more complex, high-profile and strategic books of business
• Collaborates with multiple internal stakeholders and external vendor partners to ensure best in class customer service and benefit solutions delivered efficiently and effectively
• Facilitates and/or participates in client meetings to advise and advance resolution of open action items and/or provide routine status updates
• Drives internal resolution to open action items
• Facilitates the process for benefit changes on behalf of clients and provides direction on how those changes need to be implemented
• Analyzes any new or revised client requirements to ensure accuracy and feasibility
• Makes decisions regarding the resolution of member and client issues
• Provides clients with system support and collaboration tools
• Supports client renewal activities in partnership with the Account Executive and Clinical Account Executive
• Supports clients by executing regular account maintenance such as reporting, member-specific requests, open enrollment support and other tasks as needed
• May require participation in conference calls, attendance at meetings or, travel outside of normal business hours
• Other duties as assigned

Skills

• Bachelor's degree in business, marketing, hospitality management, or related area, or equivalent work experience, required
• 2+ years of account management experience with increasing levels of responsibility, or equivalent relevant experience from another role, required
• 5+ years of experience in a customer service role required
• Knowledge of pharmacy benefits management, insurance, or health care industry required
• The ability to consistently interact cooperatively and respectfully with other employees

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Remote work, available only to residents of Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, and Wisconsin

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