Note: The job is a remote job and is open to candidates in USA. Five9 is a provider of cloud contact center software. The Strategic Sales Director will create, identify, and close sales within named accounts, align customer needs with Five9 offerings, and support the initial post-sales implementation process. The role also drives revenue, manages the full enterprise sales cycle, develops strategic customer relationships, and ensures customer satisfaction and retention.

Responsibilities

• Create and drive revenue within a specified region or list of named accounts
• Generate business opportunities through professional networking and cold-calling
• Drive brand awareness, campaigns, and lead generation via networking, associations, etc
• Meet and exceed all quarterly and annual sales quotas
• Collaborate with peers and management around ways to continually improve the sales organization
• Own the sales cycle from lead generation to closure
• Provide expertise around particular areas of interest to discuss industry best practices and development of high level strategies
• Develop business plan and present the business plan during quarterly review sessions
• Be proactive in all aspects of opportunity development
• Establish yourself as a ‘Trusted Advisor’ to the prospect or customer
• Bring net new and innovative ideas to both internal teams and the customer
• Maintain account and opportunity forecasting within our internal forecasting system (SFDC)
• Self-generate leads from a personal connections, referral partners, and regional networking events
• Ensure 100% customer satisfaction and retentionthroughout the Implementation and Support experience

Skills

• We only hire professionals who have a minimum of 10 years operating, selling, or servicing customer contact/engagement centers for Sales or Service
• Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers
• 10+ years of outside enterprise software sales experience in the contact center space
• Superior active listening skills
• Excellent objection handling and negotiating abilities
• Strong collaboration skills and ability to work alongside multiple team members
• Strong time-management and organization skills
• Excellent written and verbal communication skills
• Be able to work independently and as part of a team in a fast pace, rapid change environment
• Experience selling at the C-level
• Proven track record of sales excellence
• A proven sales hunter and closer
• Highly persuasive
• Superior professional presence and business acumen

Benefits

• Annual performance bonus, stock, and/or other applicable incentive compensation plans.
• Health, dental, and vision coverage, beginning on the first day of employment.
• Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
• Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
• Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.
• Generous employee stock purchase plan.
• Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
• This role is fully remote for candidates who reside outside the 30 mile radius of one of our offices.
• For candidates who reside within a 30 mile radius of one of our offices, this role is Hybrid and would require 3 days a week (T, W, TH) in office.

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