Note: The job is a remote job and is open to candidates in USA. NTT DATA is hiring a Systems Application Analyst III to design, implement, test, and maintain healthcare technology solutions. The role coordinates migrations, training, troubleshooting, and end-user support, while serving as an application subject matter expert and escalation point.

Responsibilities

• Lead complex application initiatives and enterprise-wide projects in partnership with operational and technical stakeholders
• Design, configure, implement, test, and support application solutions to meet business and clinical requirements
• Serve as the primary escalation point for application-related issues and support activities
• Mentor team members on application design, workflow optimization, troubleshooting, and best practices
• Identify and recommend technology solutions to enhance operational efficiency and user workflows
• Coordinate communication, implementation activities, and support efforts for recurring software updates and enhancements
• Facilitate collaboration among end users, technical teams, and leadership to ensure effective communication and successful project outcomes
• Establish and maintain quality assurance processes to protect the integrity of production systems and integrated third-party applications
• Evaluate and communicate cross-application impacts of system configurations, upgrades, and enhancements
• Prioritize team initiatives and adapt resources based on organizational needs
• Apply project management methodologies to support planning, implementation, and execution of initiatives
• Lead root cause analysis efforts and develop strategies to improve troubleshooting effectiveness
• Foster accountability, teamwork, and ownership of projects and operational responsibilities
• Stay informed of industry trends, IT best practices, and emerging technologies to support continuous improvement
• Support a culture of service excellence by effectively interacting with patients, customers, and stakeholders while demonstrating professionalism, respect, and empathy

Skills

• Minimum of five (5) years of relevant application support experience
• Epic Willow Ambulatory Certification required
• Bachelor's degree in nursing, Computer Science, Information Systems, or a related field or equivalent combination of education and relevant experience may be considered
• Two years of project management and/or application leadership experience preferred
• Epic Willow Inventory Certification highly preferred

Benefits

• This position may also be eligible for incentive compensation based on individual and/or company performance.
• This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.
• Remote work arrangement.

Company Overview

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