Note: The job is a remote job and is open to candidates in USA. Katmai is hiring a Systems Monitoring Analyst I to support the operation and maintenance of enterprise systems. The role monitors system performance, responds to alerts and incidents, supports deployments and security activities, and documents system operations.

Responsibilities

• Continuously monitor eCRM, Salesforce, MNP, and MN3P systems to ensure optimal performance and uptime
• Identify, document, and respond to system alerts and anomalies promptly to minimize downtime and service disruptions
• Assist in diagnosing and resolving basic application and system issues, escalating complex problems to senior team members as necessary
• Create and manage JIRA tickets to document identified issues, track their resolution, and ensure timely follow-up
• Communicate authorized and unauthorized service interruptions to relevant stakeholders, ensuring clear and timely dissemination of information
• Generate and maintain logs and reports detailing system performance, incidents, and resolutions
• Work closely with cross-functional teams to support system maintenance, updates, and deployments
• Adhere to organizational security policies and procedures, ensuring all activities comply with T3 security clearance requirements
• Contribute to the formulation and maintenance of an enterprise-wide baseline of Red Hat Enterprise Linux (RHEL) operating systems
• Support deployments using container technologies such as Docker, OpenShift and AWS ECR
• Support security activities using relevant tools, systems, and applications in support of Risk Management Framework to include: SPLUNK, APP DYNAMICS, NESSUS, ACAS, DISA STIGs, SCAP, Audit Reduction, and HBSS
• Generate or provide input for new or existing documentation
• Maintain regular and punctual attendance
• Perform other duties as assigned

Skills

• Equivalent work experience will be considered
• Must have active CompTIA Security+ certification or must be able to obtain and maintain the CompTIA Security+ certification within two (2) months of the first day of employment
• Must complete Salesforce Platform App Builder training and Trailhead training within two (2) months of the first day of employment
• Exposure to source and artifact control, and configuration management
• Relevant knowledge of current and emerging data center and infrastructure technologies
• Proficient in determining the appropriate strategy for recoverability and continuity of business operations
• Must be able to read, write, and speak fluent English
• Must be able to obtain and maintain a Secret Security Clearance (generally, U.S. Citizenship required) with a Top Secret background investigation
• Strong computer skills including business solution software
• Must be analytical and able to problem solve for technical issues
• Must be able to work in a team environment and be able to work independently with little or no supervision, be exceedingly well organized, flexible
• Excellent communication and interpersonal skills
• Strong organizational skills and detail oriented
• Demonstrated ability to perform diverse duties while operating under time constraints
• Demonstrated accuracy and thoroughness; monitors own work to ensure quality
• Good understanding of and experience in Agile methodologies within a fast-paced software development environment
• Understanding of infrastructure hosting technologies – cloud, storage, network, operating systems
• Familiar with RDS databases (Oracle, SQL, and/or Postgres)
• Bachelor's Degree in a related technical discipline is preferred
• Salesforce CRM exposure is a plus
• AWS Certification is a plus

Benefits

• Medical, Dental, Vision, Life & AD&D Insurance
• Long-Term & Short-Term Disability Insurance
• 401(k) Savings Plan
• Employee Assistance Program (EAP)
• Vacation & Paid Personal Time
• 11 Paid Federal Holidays
• Leave of Absence
• Work is expected to be remote; however, the company reserves the right to require onsite work.
• Training and exam costs will be provided by Katmai. Employees will be required to sign a Training Reimbursement Agreement that states that if unable to complete certifications within two months after employment starts or if employment is terminated within the first year, all or a percentage of the training costs must be reimbursed.

Company Overview