Note: The job is a remote job and is open to candidates in USA. ICONMA is recruiting on behalf of a confidential client, an IT services and consulting company, for a Timekeeping Support Specialist. The role supports associates with timekeeping processes and HR system access, resolves routine inquiries, documents support interactions, and escalates complex issues.

Responsibilities

• Handle inbound calls related to timecard processes
• Assist associates with system navigation
• Support time entry, submission, and approval activities
• Troubleshoot system access issues
• Resolve routine inquiries during first contact
• Document interactions and support tickets
• Escalate complex issues to designated support teams
• Deliver a high-quality customer experience aligned with the client’s service standards

Skills

• Strong customer service orientation
• Ability to navigate multiple applications simultaneously
• Self-driven and dependable work ethic
• Experience handling high call volumes
• Strong problem-solving capabilities
• Familiarity with CRM tools
• 6.00 Years of Experience

Benefits

• Health benefits
• Referral program
• Excellent growth and advancement opportunities
• Remote work arrangement

Company Overview

Company H1B Sponsorship