Note: The job is a remote job and is open to candidates in USA. Cavalcade helps property owners reduce utility costs and is hiring a Utility Operations Specialist to resolve utility account issues. The role owns requests from submission through verification, coordinating rate changes, billing corrections, and other account actions with utility teams.

Responsibilities

• Own utility account requests from initial submission through follow-up and verification
• Coordinate rate changes, billing corrections, meter requests, account closures, and supporting documentation
• Work with utility billing, customer service, metering, and other relevant teams
• Keep accurate records of contacts, commitments, deadlines, and outcomes
• Resolve stalled requests and escalate with clear evidence
• Verify changes on subsequent bills and communicate results to the team

Skills

• Prior employment inside an electric, gas, or water utility. Consulting or vendor experience alone does not meet this requirement
• Direct utility employment in customer accounts, billing, metering coordination, service operations, or a closely related function
• Strong follow-through and clear phone and written communication
• Comfort handling detailed paperwork and multiple active cases
• Ability to navigate internal utility processes and explain what is needed to move a request forward
• Confidence working independently with software and a remote team

Benefits

• Remote, United States

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