Note: The job is a remote job and is open to candidates in USA. MCI is hiring a Work-at-Home Customer Service Agent to support customer service, technical support, and sales interactions. The role involves resolving customer issues, completing account tasks, identifying upgrade opportunities, and ensuring a positive customer experience.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues
• Utilize systems and technology to complete account management tasks
• Recognize sales opportunity and apply sales skills to upgrade
• Explain and position the products and processes with customers
• Appropriately escalate customer dissatisfaction with managerial team
• Ensure first call resolution through problems solving and effective call handling

Skills

• Must be 18 years of age or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating system
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers
• Must be authorized to work in the country where the job is based

Benefits

• Paid time off and paid holidays.
• Daily, weekly, and monthly contests with cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars.
• Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days. Benefit options vary by location.
• Retirement savings programs, where available.
• Short-term disability coverage.
• Life insurance options.
• Accident and critical illness insurance.
• Significant advancement opportunities, with a focus on internal promotions.
• Paid training.
• A team-oriented culture that fosters collaboration and engagement.
• Casual dress code.
• Remote work-at-home arrangement.

Company Overview