Note: The job is a remote job and is open to candidates in USA. AlphaSense is hiring a Director, Account Management, Corporate to lead a team of Account Managers responsible for renewals and customer growth. The role focuses on improving retention, developing talent, forecasting revenue, and collaborating with sales and Customer Success to expand client relationships.

Responsibilities

• Lead a team of Account Managers, helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Account Executives to close deals
• Drive customer outcomes by improving renewal rates, reducing churn, and expanding revenue through deeper client relationships and product adoption
• Manage revenue growth and forecasting, talent development, and shaping the customer narrative with data
• Coach and mentor your team on call coaching, best practices, and accountability
• Provide visibility into your team’s performance to leadership
• Recruit top talent to build your growing team
• Collaborate with sales to drive successful growth outcomes

Skills

• You've successfully managed teams and are passionate about developing your people
• You're a strategic thinker who excels at creating efficient, scalable processes
• You measure success by the success of your customers and inspire your team to do the same
• You're dedicated to adding value to your team through regular coaching and feedback
• You approach challenges with curiosity and integrity, always striving to learn and grow
• You're comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations
• You view leadership as a privilege and are deeply committed to helping others succeed
• You can break down complex data into actionable insights and communicate them clearly
• 7+ years of experience in sales, account management, or client success, with at least 3 years in people management
• Have experience working seven-figure deals, strategic account servicing and renewal negotiations
• Strong aptitude for learning, particularly in a technical SaaS environment
• Experience operationalizing the customer journey
• Confident, consultative, and client-facing professional with a proactive personality
• Strong rapport-building skills and a positive, energetic attitude
• Excellent oral, written, and presentation skills
• Great time management skills, even under pressure
• NYC or ET Preferred

Benefits

• You may also be offered a performance-based bonus
• You may also be offered equity
• You may also be offered a generous benefits program
• Remote open

Company Overview

Company H1B Sponsorship