Note: The job is a remote job and is open to candidates in USA. MRO’s Revenue Integrity Program Manager consults with clients to optimize revenue integrity workflows using MRO’s product suite. The role provides subject matter expertise and client support, while helping internal sales and product development teams and driving customer adoption and utilization.

Responsibilities

• The Revenue Integrity Program Manager will work with clients and internal stakeholders in ensuring excellent subject matter expertise of the Revenue Integrity product lines
• The RI Program Manager will consult with clients to optimize revenue integrity workflow using the Revenue Integrity suite of products
• They will help support internal sales and product development teams as a subject matter expert
• They should be a great communicator and able to articulate product benefits to c-suite within finance, revenue cycle or compliance
• You will be a highly visible resource for our customers to ensure adoption and excellent utilization of our revenue integrity solutions
• Analyze and document provider revenue cycle processes, while focusing on specific areas of concern identified by using current revenue cycle methodologies
• Understand and provide best practice revenue cycle guidance and recommendations for provider revenue cycle operations
• Lead small teams and projects that support overall consulting engagements
• Recognize and identify revenue cycle process challenges or opportunities in a provider setting and escalate concerns timely
• Work directly with provider departments, as needed
• Managing customer expectations and service level agreements/timelines, ensuring that customers are kept informed
• Provide client support for all revenue Integrity applications and end users
• Develop and maintain, as needed, knowledge and resources for above methodologies, client facing presentation, ROI calculator materials and regular internal education for advancing the skillset and effectiveness of the Executive Directors, internal prospecting staff (Marketing * Development Team), product campaign cadence and policy/procedure information for effective internal deal pursuit
• Maintain industry and product knowledge, adapting to changes in the market/competition, participation in regional/national meetings/forums, and driving brand/deliverable awareness within territory
• Complete special projects related to customer needs and support
• Support RFP’s, Large/Multi-product deals, cross departmental collaboration to achieve objectives
• Maintain industry and product knowledge, adapting to changes in the market/competition, participation in regional/national meetings/forums, and driving brand/deliverable awareness within territory

Skills

• Minimum of 6 years healthcare revenue cycle, audit denial and/or consulting experience required. Relevant industry experience may substitute previous consulting requirement
• 5+ years of experience working with revenue cycle vendors
• Outstanding problem-solving and analytical skills
• Proven ability to work independently, meet deadlines, and prioritize multiple tasks in a fast-paced dynamic setting
• Strong customer service orientation
• Positive attitude, professional demeanor, and a strong work ethic
• Excellent communicator (written and oral)
• Proficient with Microsoft Office, especially Word, Excel, and Outlook
• Bachelors degree in health care industry, preferred
• Understanding of process mapping and workflow redesign preferred
• Lean management experience preferred
• Experience with healthcare information systems (HIS), EPIC, Cerner strongly preferred
• Experience with third-party payors, denials management, and claims processing preferred

Benefits

• Eligible employees may also receive an annual cash bonus
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• A 401(k) plan
• Remote work

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