Note: The job is a remote job and is open to candidates in USA. Advanced Agent Marketing is hiring an Appointment Setter Manager to lead its appointment-setting department across internal and client teams. The role owns team hiring and development, performance, department metrics, payroll, compensation structures, schedules, and tools.

Responsibilities

• Sole ownership of the appointment setting department, end to end. That covers both setter teams: one sets appointments for our own sales process, the other sets for our clients. No diffusion of responsibility, no "someone else picked that up."
• Recruiting, hiring, training, and mentoring setters for both teams. You also manage performance when someone isn't hitting standard
• The department's numbers, with show rate and profitability at the top of the list. You're accountable for them, and you report results to leadership regularly
• Payroll, commission structures, schedules, and the tools the department runs on. You have hire/fire authority over setters and discretion over dialer seats and team tooling, within the cost envelope
• Coaching. Your job is to move an average setter to good and a good setter to great

Skills

• Location: United States (must be US based)
• Sales Development Representative, Setter, or Sales management - at least 2 years managing setters or sales reps
• Carried the phone yourself: you've worked as a rep or setter before you managed one
• Comfort in the numbers: you're at ease with cost-per-show math, show rates, and department P&L
• Commission-based payroll and comp plans: you've built, run, or administered them
• Coaching: you can develop people, not just track them
• People who need to be told what's broken
• People who avoid hard performance conversations
• People who want to hide inside a team's average performance

Benefits

• Efficiency bonus of 50% of the savings below our $110 cost-per-qualified-show ceiling.
• Front-end commission is handled separately.
• Remote work; must be US based.

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